Acceptable Use Policy

Effective Date: October 22, 2026

SalamHost (“SalamHost,” “we,” “us,” or “our”) is committed to providing a secure, reliable, and responsible hosting environment for all customers.

As a Muslim-owned hosting provider, we believe in conducting business with integrity, fairness, accountability, and respect for others. Our goal is to support developers, businesses, organizations, and individuals while maintaining a safe and dependable hosting platform.

This Acceptable Use Policy (“AUP”) establishes the standards and restrictions governing the use of SalamHost services.

This policy applies to all customers using our Managed Shared Hosting, Managed WordPress Hosting, Managed VPS Hosting, email hosting, domain services, and related infrastructure.

By purchasing or using SalamHost services, you agree to comply with this policy and our Terms of Service.

1. General Responsibilities

Customers are responsible for all activity conducted through their hosting accounts, websites, applications, email services, and assigned server resources.

Customers agree to:

• Use SalamHost services only for lawful purposes.
• Respect the rights, privacy, and security of others.
• Maintain appropriate security measures.
• Keep software and applications reasonably secure and up to date.
• Avoid activities that compromise service reliability.
• Comply with applicable laws and regulations.
• Cooperate with legitimate security and abuse investigations.
• Ensure that authorized users comply with this policy.

Customers operating websites or services for third parties are responsible for taking reasonable steps to prevent misuse by those users.

2. Prohibited Illegal Activities

SalamHost services must not be used to conduct, facilitate, promote, or knowingly support unlawful activity.

Prohibited activities include, but are not limited to:

• Fraud and financial scams
• Identity theft and impersonation
• Phishing and credential theft
• Distribution of stolen information
• Unauthorized access to computer systems
• Trafficking in illegal goods or services
• Child sexual abuse or exploitation material
• Criminal threats or unlawful harassment
• Illegal gambling operations
• Distribution of unlawful software or content
• Copyright or trademark infringement
• Activities that violate applicable sanctions or export-control laws

SalamHost may suspend or terminate services associated with serious unlawful activity and cooperate with lawful requests from appropriate authorities.

3. Malware, Hacking, and Security Abuse

Customers may not use SalamHost infrastructure to attack, compromise, or interfere with other systems.

Prohibited activities include:

• Hosting or distributing malware, ransomware, spyware, viruses, or malicious software
• Operating phishing websites
• Conducting unauthorized vulnerability scans
• Attempting unauthorized access to systems or accounts
• Launching denial-of-service attacks
• Hosting command-and-control infrastructure for malicious operations
• Participating in botnets
• Distributing malicious scripts
• Attempting to bypass SalamHost security controls
• Exploiting vulnerabilities in SalamHost infrastructure
• Intercepting network communications without authorization
• Using SalamHost services to conceal or facilitate cybercrime

Legitimate security research, penetration testing, or vulnerability assessment involving SalamHost infrastructure requires prior written authorization from SalamHost.

Security testing of third-party systems must be lawfully authorized and must not threaten SalamHost infrastructure or other customers.

4. Email, Spam, and Messaging Abuse

SalamHost prohibits unsolicited bulk messaging, spam, and abusive email activity.

Customers must not:

• Send unsolicited bulk commercial email
• Use purchased, scraped, or improperly obtained mailing lists
• Send phishing or fraudulent messages
• Forge or falsify email headers
• Impersonate other individuals or organizations
• Send malware or malicious links through email
• Operate unauthorized open mail relays
• Circumvent outgoing email restrictions
• Use email services to harass or threaten others
• Conduct activities that damage SalamHost’s email reputation

Commercial email communications must comply with applicable laws, including the CAN-SPAM Act where applicable.

Email Sending Limits

SalamHost may establish hourly sending limits, mailbox storage limits, connection restrictions, and other measures to protect email deliverability.

Customers are responsible for ensuring their websites, forms, applications, and email accounts do not generate abusive or excessive outbound messages.

Email accounts exceeding permitted limits may be temporarily restricted.

Mailing Lists and Bulk Email

Server-based mailing lists and bulk email distribution may be restricted or unavailable on certain hosting packages.

Customers planning legitimate high-volume newsletters or marketing campaigns should use an appropriate third-party email marketing service.

SalamHost reserves the right to restrict outbound messages when necessary to protect server stability, IP reputation, or other customers.

5. Server Resources and Fair Usage

Customers must use hosting resources in a manner consistent with their purchased service and the operational limits of the hosting environment.

Resource allocations may include:

• CPU usage
• RAM
• Disk space
• Disk input/output
• Network bandwidth
• Database usage
• Entry processes
• Concurrent connections
• Email sending
• File storage
• Other server resources

Customers must not deliberately circumvent resource restrictions or use excessive resources that materially interfere with other customers.

Shared and WordPress Hosting

Because shared hosting environments are used by multiple customers, activities that place an unreasonable burden on shared infrastructure may be restricted.

Examples include:

• Excessive CPU or memory consumption
• Continuous resource-intensive background processes
• Large-scale automated scraping
• Uncontrolled scripts or cron jobs
• Abusive database queries
• Cryptocurrency mining
• Public file-distribution systems that overwhelm shared resources
• Applications that materially degrade server performance
• Attempts to bypass package limits

SalamHost may request application optimization, impose temporary restrictions, or recommend an upgraded hosting plan.

VPS Hosting

Managed VPS customers receive the virtual server resources specified in their selected package.

VPS customers may operate compatible applications within their allocated resources, provided those applications comply with this policy.

Prohibited VPS activities include:

• Distributed denial-of-service attacks
• Unauthorized port scanning
• Malicious traffic generation
• Cryptocurrency mining without prior written authorization
• Operating open proxies or open relays without authorization
• Activities that disrupt underlying infrastructure
• Circumventing virtualization or network security controls

Root or administrator access, where provided, does not exempt VPS customers from this policy.

6. Storage and Backup Restrictions

Hosting storage is primarily intended for website files, databases, email, applications, and other data reasonably associated with the purchased hosting service.

Customers may not use hosting accounts primarily as:

• General-purpose personal cloud storage
• Public file-sharing or download mirrors
• Unrelated mass data archives
• Backup repositories for unrelated systems
• Distribution platforms for pirated material
• Storage for malicious or unlawful content

Legitimate website backups, application files, media libraries, and business records associated with hosted services are generally permitted within package limits.

SalamHost may impose reasonable restrictions when storage usage threatens server performance or exceeds the intended scope of a plan.

Customers remain responsible for maintaining independent backups of important data.

7. Website and Application Security

Customers are responsible for maintaining reasonably secure websites and applications.

This includes:

• Using strong passwords
• Protecting administrator accounts
• Keeping applications updated
• Removing unused or vulnerable software
• Maintaining appropriate access permissions
• Avoiding untrusted plugins and themes
• Protecting sensitive customer information
• Responding promptly to security notices

For Managed WordPress Hosting, SalamHost may assist with WordPress-related updates and security maintenance within the purchased service’s scope.

However, customers remain responsible for the security of custom code, third-party applications, and configurations outside SalamHost’s agreed management responsibilities.

If a website becomes compromised, SalamHost may temporarily restrict access to prevent further damage.

We will make reasonable efforts to notify affected customers and explain necessary remediation steps.

8. Copyright and Intellectual Property

Customers must respect applicable intellectual property laws.

SalamHost prohibits the unauthorized distribution of copyrighted materials, including:

• Pirated software
• Movies and television programs distributed without authorization
• Unauthorized music or media downloads
• Copyright-infringing digital products
• Counterfeit goods
• Content that unlawfully infringes trademarks or other intellectual property rights

Customers are responsible for ensuring they possess the necessary rights or permissions for materials hosted through SalamHost.

Copyright Complaints

SalamHost may investigate valid copyright infringement complaints and remove or disable access to allegedly infringing materials when required or appropriate under applicable law.

Where applicable, SalamHost follows the notice-and-counter-notice procedures established by the Digital Millennium Copyright Act (DMCA).

Customers who repeatedly infringe intellectual property rights may have their services terminated in appropriate circumstances.

Copyright-related complaints may be submitted to:

[Designated Copyright Agent Name]
Email: [Copyright Contact Email]
Mailing Address: [Copyright Agent Mailing Address]
Telephone: [Copyright Agent Phone Number]

9. Content Standards and Business Values

SalamHost is a Muslim-owned business committed to ethical conduct, responsible technology use, and respectful treatment of others.

We welcome customers of all religious and cultural backgrounds who agree to comply with our policies.

Customers must not use SalamHost services to engage in unlawful exploitation, fraud, threats, harassment, or other prohibited activities.

SalamHost may maintain additional content restrictions for particular hosting products, provided those restrictions are clearly disclosed and incorporated into the applicable service agreement.

Any such restrictions will be enforced consistently with applicable law and contractual obligations.

SalamHost’s religious identity does not diminish our commitment to providing professional and respectful service to all customers.

10. Domain and DNS Abuse

Domain names registered, transferred, or managed through SalamHost must not be used for abusive or unlawful purposes.

Prohibited activities include:

• Phishing
• Fraudulent impersonation
• Malware distribution
• Botnet operations
• Spam campaigns
• DNS amplification attacks
• Domain names used primarily to facilitate cybercrime
• Circumvention of legal restrictions or security measures

Customers must comply with applicable registry and registrar requirements.

SalamHost may investigate abuse reports and coordinate with upstream domain registrars or infrastructure providers when appropriate.

Domain restrictions, suspensions, or transfers may also be governed by applicable registrar and registry policies.

11. Network and Infrastructure Protection

Customers must not engage in activities that threaten SalamHost’s infrastructure or the broader internet.

Prohibited activities include:

• Network flooding
• Unauthorized traffic interception
• IP spoofing for abusive purposes
• Unauthorized network scanning
• Routing attacks
• Bypassing firewalls or security controls
• Exploiting virtualization infrastructure
• Deliberately degrading network performance
• Attacking SalamHost or third-party systems

SalamHost may apply reasonable network restrictions, including traffic filtering, rate limiting, or temporary isolation of affected services.

12. Reselling and Third-Party Users

Customers may not resell hosting services unless their purchased plan or a separate written agreement expressly permits resale.

Developers and agencies may manage client websites within the website and resource limits of their purchased hosting plans.

Customers remain responsible for ensuring that third parties using their accounts comply with this policy.

Customers must not:

• Resell services in a manner that violates their hosting agreement
• Create misleading claims about an affiliation with SalamHost
• Circumvent account or resource restrictions
• Permit third parties to engage in prohibited activities
• Misrepresent the hosting services being provided

Customers operating on behalf of clients are responsible for managing authorized access and maintaining appropriate agreements with those clients.

13. Abuse Reports and Investigations

SalamHost accepts reports of suspected abuse involving our services.

Reports may concern:

• Spam
• Phishing
• Malware
• Security attacks
• Copyright infringement
• Fraud
• Illegal content
• Network abuse
• Other violations of this policy

Reports should include sufficient information to identify the affected service and describe the alleged violation.

Where available, please include:

• Domain name or IP address
• Relevant URLs
• Date and time of the incident
• Supporting evidence
• Email headers or technical logs
• A description of the suspected abuse

Abuse reports may be submitted to:

[Abuse Email Address]

SalamHost may investigate complaints and request information from affected customers.

We reserve the right to take reasonable measures necessary to protect infrastructure, comply with law, and prevent ongoing abuse.

14. Enforcement and Corrective Action

Violations of this policy may result in corrective action.

Depending on the seriousness and circumstances of the violation, SalamHost may:

• Issue a warning
• Request removal of prohibited content
• Require security remediation
• Restrict specific applications or processes
• Limit outgoing email
• Temporarily suspend a website
• Temporarily suspend a hosting account
• Restrict network access
• Suspend affected VPS services
• Terminate services for material or repeated violations
• Report unlawful activity when legally required or appropriate

Whenever reasonably practical, SalamHost will provide notice and an opportunity to resolve nonurgent issues.

However, immediate action may be necessary to address:

• Active malware distribution
• Phishing attacks
• Serious security threats
• Denial-of-service attacks
• Material harm to other customers
• Threats to network stability
• Serious unlawful activity

Enforcement decisions will take into account the nature of the violation, available evidence, risks, applicable law, and the customer’s cooperation.

15. Customer Cooperation

Customers are expected to cooperate with reasonable abuse investigations and security remediation requests.

Failure to respond to legitimate requests or address serious violations may result in additional restrictions.

SalamHost may request:

• Removal of malicious files
• Software updates
• Password changes
• Access-control improvements
• Security scans
• Disabling vulnerable applications
• Additional information relevant to an investigation

SalamHost may provide technical guidance where appropriate but does not guarantee assistance with every issue resulting from customer-managed applications or third-party software.

16. Policy Updates

SalamHost may update this Acceptable Use Policy to reflect changes in:

• Security threats
• Technology
• Hosting infrastructure
• Industry standards
• Legal requirements
• Service offerings
• Business operations

The latest version will be published on our website with an updated revision date.

Material changes affecting existing services will be communicated where required by law or reasonably appropriate.

Customers are responsible for reviewing applicable policies and ensuring continued compliance.

17. Relationship to Other Policies

This Acceptable Use Policy forms part of the agreement between SalamHost and its customers.

It should be read together with:

• Terms of Service
• Privacy Policy
• Refund & Cancellation Policy
• Applicable product-specific agreements

If a conflict exists between these documents, the applicable Terms of Service and any mandatory legal requirements will govern unless an applicable agreement expressly provides otherwise.

18. Contact Information

Questions about this Acceptable Use Policy or reports of suspected violations may be directed to:

SalamHost
Website: https://salamhost.co
General Support: info@salamhost.co
Phone: 313-746-1123
Mailing Address: 13530 Michigan Ave, Dearborn, MI 48126

Customers may also contact SalamHost through the Client Area.

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By using SalamHost services, you agree to comply with this Acceptable Use Policy and acknowledge that violations may result in service restrictions, suspension, or termination as described above.